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Last updated: September 2025

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When you book with an OnLocation practitioner, you agree to the policies below. They exist to keep your experience smooth, transparent, and on time.

Pricing

• We may update prices without notice. Please refer to our Services pages and the booking portal for current rates.

• Quotes show service rates only. Final totals include GST (5%) and a 3% service fee (card processing).

Simple Travel: “OnLocation Site Fee”

To keep travel clear and fair, every appointment includes one line item: “OnLocation Site Fee” — $19.

• This goes directly to your provider and covers drive time, routing, load-in, and setup, so your appointment starts on time—without surprise travel math.

• Bridal travel & valet remain separate: $30 travel per location and $40 valet/parking where free parking isn’t available.

• Early morning starts before 7:00 AM may incur a $100 early call fee.

Appointments & Arrival

• Please allow a small 15-minute window for traffic/safety. We’ll notify you if delays occur.

• We do our best to arrive on time; thank you for your patience if road conditions or prior appointments affect timing.

Cancellations & Rescheduling

• Under 48 hours’ notice: $50 cancellation fee (no exceptions).

• No-show: full service amount is payable.

• Rescheduling is subject to availability.

Group Bookings (4+ people)

• 50% deposit required to secure the date/team (non-refundable).

• Auto gratuity 15% is added to group invoices.

• Group cancellations: charged at 50% of the booking.

• Headcount lock-in: If 8 are booked and 2 cancel, the original total remains due (we staff and reserve time for the full group).

Payment Types & Terms

• We accept Visa, MasterCard, Debit, e-transfer (Service@OnLocationn.com), and OnLocation gift cards (non-refundable, not redeemable for cash).

• Unless pre-paid, payment is due upon completion of services.

• Late payments include a $5/day late fee.

In-Home Services: Risk & Care

We care for your home like it’s our own, but in-home services carry inherent risks (surfaces, fabrics, and setups can vary).

• OnLocation and its practitioners are not liable for unintentional damage to home surfaces/furniture/floors/countertops/chairs/tables or to personal items and clothing.

• Please protect delicate areas, move valuables, and crate pets if needed.

• Colour services: pigments may stain—please wear an old/dark shirt. We use capes/towels but cannot guarantee against transfer.

Client Prep & Safety

• Hair: arrive with clean, fully dry hair 

• Skin: clean, moisturized face (no makeup; no SPF preferred).

• Please disclose allergies/sensitivities and recent procedures. We are not responsible for reactions from undisclosed conditions or client-provided products.

Respect & Safety for All

We do not tolerate harassment, discrimination, or violence toward practitioners or clients. If a practitioner feels unsafe, they may end the appointment immediately; the client may be banned from future bookings.

Our Service Guarantee

If something feels off, please contact us within 10 days of your appointment. We’ll do our best to schedule a reasonable fix.

• After 10 days, services are considered accepted and any subsequent work is billable at regular rates.

Privacy

We value your privacy. We collect only what we need to serve you (name, address, email, phone, payment info).

• Data is used for bookings and payments and is not shared outside the company except as required to process payments or by law.

• We take reasonable steps to protect your information from unauthorized access.

Comments & Feedback

We love hearing from you. By submitting feedback or testimonials, you allow us to share them in marketing materials (we may lightly edit for length/clarity). We reserve the right to remove content we deem unlawful, offensive, or inappropriate.

Terms & Conditions (Summary)

• By booking online, by phone, text, or email, you accept these policies.

• You acknowledge our team will enter your home/venue and that in-home services involve inherent risks.

• You agree to provide a safe, accessible setup space and accurate access/parking details.

• You agree to indemnify OnLocation and its contractors against third-party claims arising from your environment or undisclosed conditions, except in cases of gross negligence or willful misconduct by OnLocation.

• These Terms are governed by the laws of Alberta. We may update policies at any time; continued use of services indicates acceptance of updates.

Contact

Questions or concerns? We’re happy to help.
Email: service@onlocationn.com • Phone: 403-923-2735