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OUR POLICIES

When you book any appointment with an OnLocation Practitioner you agree and are bound by the following policies and terms & conditions:

PRICING:

  • We reserve the right to change prices without notice.  

  • Refer to the website’s service page and the booking service page for the up-to-date prices for all services.  

  • All colour services are charged at a flat hourly rate ($97)

  • All communities North of downtown Calgary will automatically be charged a fuel fee of $25.00 

 

APPOINTMENTS:

  • Please allow a 15 minute grace period between appointments to account for traffic. 

  • Our Practitioners will do their best to arrive on time for appointments or notify clients if they are running late.  

  • We apologize for any subsequent bookings which may be impacted due to traffic, road conditions, accidents, or late appointments.  

CANCELLATION POLICY: 

  • Any cancellations of appointments within 48 hours of the appointment will receive a $50 Cancellation Fee, no exceptions. 

  • If the client is not home when the Practitioner arrives, they will be charged the full service amount. 

PAYMENT TYPES ACCEPTED:

We accept the following forms of payment:  

  • Cash (preferred)

  • MasterCard, Visa or Debit via Square 

  • E-transfer 

  • Gift cards which can be purchased HERE. Gift cards are non-refundable and cannot be redeemed for cash.  

PAYMENT TERMS:  

  • Payments must be made in full upon completion of the services reserved. E-Transfers must be made and accepted before the scheduled appointment is complete.  

  • Any payments that are made later than 24hrs after the service have an automatic $10 late fee per amount of days late 

SAFETY POLICY:

  • OnLocation is not responsible for damage to personal items which include clothing and accessories. Please don’t wear any valuables during your appointment.  

  • OnLocation Practitioners are not liable for any unintentional damages done to the home. We do not cover any costs toward damaged or stained furniture, floors, counter tops, chairs or tables.

  • We do not tolerate any form of harassment or violence toward Practioners or clients. If the practitioners feel threatened in anyway, they have the right to leave the house at any given time without notice or finishing the service. The client will be immediately banned from using any of the services provided by OnLocation.

COVID-19 SAFETY PROTOCOLS: 

  • ​All Practitioners will have a face mask on hand, will wear a new pair of gloves, fresh towels and sheets for each appointment. Practitioners will clean and wipe down counters and surfaces before and after they set up. They will wash their hands regularly and sanitize high traffic surfaces during the appointment. Each of our Practitioners have completed the Barbicide COVID-19 certification for the professional beauty industry. Tools will be cleaned with Barbicide before and after use. Our Practitioners will continue to wash products out of clients’ hair face down to minimize contact. OnLocation will equip Practitioners with sanitization kits that will contain the following: masks, gloves, clean towels, hand sanitizer, and sanitizing wipes, & Barbicide. Practitioners will only be able to schedule two clients per day until further notice. Practitioners who are experiencing symptoms related to COVID-19 or have tested positive for COVID-19 are required to notify management immediately. They must also let management know if they have been in contact with someone who’s tested positive for COVID-19. All appointments will be rescheduled until the Practitioner has quarantined for the necessary time frame and no longer have symptoms or is cleared medically. If the Practitioner shows up at a client’s home and the client is showing symptoms, they have the right to leave the home and ask that the appointment be rescheduled. The client will be charged for the full amount of the appointment.   ​

OUR CLIENTS: 

  • Clients must inform their Practitioner if they have been in contact with anyone who tested positive for COVID-19 or if they have travelled in the past 14 days and not self-isolated themselves. Clients have the option to wear a face mask or gloves in their homes during the appointment. During the appointment, OnLocation asks that if there are other people in the household during the appointment that they practice social distancing as much as possible. If clients are experiencing any symptoms related to COVID-19, have tested positive, or have traveled recently, they must notify their Practitioner immediately and reschedule their appointment. Clients must reschedule their appointment if someone in their household or been in contact with someone who has symptoms, has tested positive, or has traveled. OnLocation will waive the cancellation fee for clients who cancel their appointments if they are self-isolating due to symptoms, have tested positive, or have been in contact with someone who has tested positive. If the Practitioner arrives at your home and you or someone in your household are showing symptoms, the Practitioner has the right to leave and the client will be charged for the full amount of the appointment and the appointment will be rescheduled.

OUR SERVICE GUARANTEE:  

  • If you are not satisfied with the service you received from your Practitioner at OnLocation, please contact us within 10 days of your appointment and we will do our best to schedule a redo.

  • Any complaints filed after the 10 day grace period will be charged in full to have the service done again as they are no longer considered a fix. 

ENQUIRES:

  • Please feel free to contact us if you have questions about a service but please allow for 24 Hours for us to respond. We will do our best to respond promptly.  

PRIVACY POLICY:  

  • At OnLocation, we value you and your private information and will inform you of the way we collect your information and how we use it. The only personal information that is collected for our practices is your name, street address, email address, phone number, and credit card information. This information is used for appointments and the authorization of payments. Information is not used for any other purposes or shared with anyone outside the company. Databases where the information is secured from unauthorized access.  

 

COMMENTS & FEEDBACK:  

  • Any comments or feedback we receive we may edit, copy, publish, translate, and distribute in any medium that you send to use. We may remove any content that we determine is unlawful, offensive, threatening, defamatory, obscene or objectionable; which is at our sole discretion.  ​

CONTACT INFORMATION:  

  • Please contact us at service@onlocation.com if you have any questions about our Policies and Terms & Conditions.  

  • We do not tolerate ANY form of harassment or violence toward our Practitioners or clients.