When you book any appointment with an OnLocation Practitioner you agree and are bound by the following policies and terms & conditions:

​

PRICING:

• We reserve the right to change prices without notice.  

• Refer to the website’s service page and the booking service page for the up-to-date prices for all services.  

• All colour services are charged at an hourly rate ($103)

• All communities North of downtown Calgary will automatically be charged a fuel fee of $25.00 

 

APPOINTMENTS:​

• Please allow a 15 minute grace period between appointments to account for traffic. 

• Our Practitioners will do their best to arrive on time for appointments or notify clients if they are running late.  

• We apologize for any subsequent bookings which may be impacted due to traffic, road conditions, accidents, or late appointments.  

​

CANCELLATION POLICY: 

• Any cancellations of appointments within 48 hours of the appointment will receive a $50 Cancellation Fee, no exceptions. 

• If the client is not home when the Practitioner arrives, they will be charged the full service amount. 

​

PAYMENT TYPES ACCEPTED:

We accept the following forms of payment:  

• MasterCard, Visa or Debit via Square 

• Gift cards which can be purchased HERE. Gift cards are non-refundable and cannot be redeemed for cash.  

​

PAYMENT TERMS:  

• Payments must be made in full upon completion of the services reserved. 

• Any payments that are made later than 24hrs after the service have an automatic $10 late fee per amount of days late 

​

SAFETY POLICY:

• OnLocation is not responsible for damage to personal items which include clothing and accessories. Please don’t wear any valuables during your appointment.  

• OnLocation Practitioners are not liable for any unintentional damages done to the home. We do not cover any costs toward damaged or stained furniture, floors, counter tops, chairs or tables.

• We do not tolerate any form of harassment or violence toward Practioners or clients. If the practitioners feel threatened in anyway, they have the right to leave the house at any given time without notice or finishing the service. The client will be immediately banned from using any of the services provided by OnLocation.

​

COVID-19 SAFETY PROTOCOLS: 

• ​All Practitioners will have a face mask on hand, will wear a new pair of gloves, fresh towels and sheets for each appointment. Practitioners will clean and wipe down counters and surfaces before and after they set up. They will wash their hands regularly and sanitize high traffic surfaces during the appointment. Each of our Practitioners have completed the Barbicide COVID-19 certification for the professional beauty industry. Tools will be cleaned with Barbicide before and after use. Our Practitioners will continue to wash products out of clients’ hair face down to minimize contact. OnLocation will equip Practitioners with sanitization kits that will contain the following: masks, gloves, clean towels, hand sanitizer, and sanitizing wipes, & Barbicide. Practitioners will only be able to schedule two clients per day until further notice. Practitioners who are experiencing symptoms related to COVID-19 or have tested positive for COVID-19 are required to notify management immediately. They must also let management know if they have been in contact with someone who’s tested positive for COVID-19. All appointments will be rescheduled until the Practitioner has quarantined for the necessary time frame and no longer have symptoms or is cleared medically. If the Practitioner shows up at a client’s home and the client is showing symptoms, they have the right to leave the home and ask that the appointment be rescheduled. The client will be charged for the full amount of the appointment.   ​

​

OUR CLIENTS: 

• Clients must inform their Practitioner if they have been in contact with anyone who tested positive for COVID-19 or if they have travelled in the past 14 days and not self-isolated themselves. Clients have the option to wear a face mask or gloves in their homes during the appointment. During the appointment, OnLocation asks that if there are other people in the household during the appointment that they practice social distancing as much as possible. If clients are experiencing any symptoms related to COVID-19, have tested positive, or have traveled recently, they must notify their Practitioner immediately and reschedule their appointment. Clients must reschedule their appointment if someone in their household or been in contact with someone who has symptoms, has tested positive, or has traveled. OnLocation will waive the cancellation fee for clients who cancel their appointments if they are self-isolating due to symptoms, have tested positive, or have been in contact with someone who has tested positive. If the Practitioner arrives at your home and you or someone in your household are showing symptoms, the Practitioner has the right to leave and the client will be charged for the full amount of the appointment and the appointment will be rescheduled.

​

OUR SERVICE GUARANTEE:  

• If you are not satisfied with the service you received from your Practitioner at OnLocation, please contact us within 10 days of your appointment and we will do our best to schedule a redo.

• Any complaints filed after the 10 day grace period will be charged in full to have the service done again as they are no longer considered a fix. 

​

ENQUIRES:

• Please feel free to contact us if you have questions about a service but please allow for 24 Hours for us to respond. We will do our best to respond promptly.  

​

PRIVACY POLICY:  

• At OnLocation, we value you and your private information and will inform you of the way we collect your information and how we use it. The only personal information that is collected for our practices is your name, street address, email address, phone number, and credit card information. This information is used for appointments and the authorization of payments. Information is not used for any other purposes or shared with anyone outside the company. Databases where the information is secured from unauthorized access.  

 

COMMENTS & FEEDBACK:  

• Any comments or feedback we receive we may edit, copy, publish, translate, and distribute in any medium that you send to use. We may remove any content that we determine is unlawful, offensive, threatening, defamatory, obscene or objectionable; which is at our sole discretion.  ​

​

CONTACT INFORMATION:  

• Please contact us at service@onlocationn.com if you have any questions about our Policies and Terms & Conditions.  

• We do not tolerate ANY form of harassment or violence toward our Practitioners or clients.

​

Terms and Conditions for OnLocation Mobile Beauty & Wellness Services

​

Last Updated: February 2025

​

1. Service Description

OnLocation provides mobile beauty and wellness services at the Client’s designated residence (“Client's Home”). Our services may include hairstyling, makeup, skin treatments, and related wellness services performed by our trained professionals.

​

2. Client Acknowledgment and Acceptance

By booking our services, the Client acknowledges and accepts that OnLocation personnel will enter their home to perform the agreed-upon services. The Client confirms that all information provided about the home environment is accurate and complete.All clients are deemed to have accepted these Terms and Conditions without the need for a physical signature when booking an appointment online, over the phone, text or through email.

​

3. Limitation of Liability and Damage Disclaimer

​

• Risk Acceptance: The Client understands and agrees that providing beauty and wellness services in a home environment involves inherent risks.

• Unintentional Damage: The Client expressly accepts that, during the performance of services, unintentional damage may occur. This may include, but is not limited to, color stains, spills, or denting of walls.

• Liability Disclaimer: OnLocation is not liable for any incidental or unintended damage that may occur during the service. By booking our services, the Client waives any claims against OnLocation related to such accidental damage.

​

4. Client Responsibilities

​

• The Client shall provide a safe, accessible, and clear working environment for our service providers.

• The Client is responsible for securing any valuables or sensitive items prior to the service.

• The Client must disclose any specific conditions or concerns regarding their home that may affect the service.

• The Client must disclose any specific conditions or concerns regarding their hair, skin or any body parts that are going to be treated.

​

5. Indemnification

The Client agrees to indemnify, defend, and hold harmless OnLocation, its employees, agents, and contractors from any claims, damages, or expenses arising out of or in connection with the services provided, except in cases of gross negligence or willful misconduct by OnLocation.

​

6. Service Modifications and Cancellations

​

• Any changes or cancellations must be communicated at least 48 hours in advance of the scheduled service.

• Failure to provide sufficient notice may result in a cancellation fee as outlined in the Client’s service agreement.

 

7. Governing Law and Dispute Resolution

Any disputes arising under or in connection with these Terms shall be resolved through arbitration or in the courts of the applicable jurisdiction.

​

8. Amendments to These Terms

OnLocation reserves the right to modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting on our website or through direct notification to Clients. Continued use of our services constitutes acceptance of the updated Terms.

​

9. Contact Information

If you have any questions or concerns regarding these Terms, please contact us at:
Service@onlocationn.com

403-923-2735
 

By booking and utilizing OnLocation services, the Client confirms that they have read, understood, and agreed to be bound by these Terms and Conditions.

 

This document is designed to protect both OnLocation and our valued Clients, ensuring clarity and understanding before services are rendered. Thank you for your attention, and let’s continue to uphold our high standards of service!

​